Question 1

What can I request a quotation for?

Accepted Answer

You can request a quotation for a wide range of Lucy & Phil services, including cleaning, removals, property maintenance, construction, renovations, new builds, facilities services, waste removal and other property-related requirements.
If you are unsure which service you need, tell us what you are trying to achieve and we can help identify the most appropriate service.

Question 2

How do I request a quote from Lucy & Phil?

Accepted Answer

Complete the online quotation form with as much information as possible about your property, the work required and your preferred timescale.
The more detail you provide, the easier it is for us to understand the requirement and determine whether we can provide an accurate quotation from the information supplied or whether a site visit or further assessment is required.

Question 3

Is requesting a quotation free?

Accepted Answer

Yes. Submitting a quotation request does not commit you to booking the work.
We use the information you provide to understand your requirements and determine the appropriate next step. If a particular service requires a paid survey, inspection or specialist assessment before a quotation can be prepared, this should be explained to you in advance.

Question 4

What information should I include when requesting a quote?

Accepted Answer

Please provide as much relevant information as possible, including the property type, location, service required, approximate size or quantity of work, preferred date and any specific requirements or access considerations.
Photographs and videos can also be extremely useful for maintenance, cleaning, waste removal, removals and construction enquiries because they can give us a better understanding of the job before arranging an assessment.

Question 5

Can I upload photographs or videos with my quotation request?

Accepted Answer

Where the quotation form provides an upload facility, yes.
Photographs and videos can help us understand the condition, size, access and scope of a job and may allow us to assess straightforward requirements more efficiently. For larger or more complex projects, visual information may not replace a site visit or professional assessment.

Question 6

Will I always receive a fixed price from the information I submit?

Accepted Answer

Not necessarily.
For straightforward work where the scope can be accurately established, we may be able to provide a clear quotation based on the information supplied. For complex construction, maintenance, property condition or specialist work, additional inspection or information may be required before a reliable price can be established.
We would rather give you an accurate quotation than promise an unrealistically low price based on incomplete information.

Question 7

Why might Lucy & Phil need to visit my property before providing a quote?

Accepted Answer

A site visit may be necessary where photographs or written information cannot establish the full scope of the work.
This can apply to larger construction projects, complex repairs, property condition assessments, substantial removals, commercial premises and other work where access or existing conditions affect the price. The purpose is to understand the job properly before committing you to an inaccurate quotation.

Question 8

What happens if the actual condition of my property is different from what I described?

Accepted Answer

Our quotation is based on the information available when the job is assessed.
If the property's actual condition or the required scope is materially different, we will explain what has changed and why it affects the work. Where reasonably possible, additional chargeable work will be discussed and approved before it is undertaken. This is particularly important for cleaning, maintenance, clearance and renovation work where the property's existing condition can significantly affect the amount of labour required.

Question 9

How do you keep quotations transparent?

Accepted Answer

We aim to make the quotation clear about what is included, what is excluded, the agreed scope and any important assumptions.
If something falls outside the original scope, we aim to explain it rather than silently adding work or costs. For services where property condition affects pricing, such as cleaning or clearance, customers should provide accurate information when completing the booking or quotation form.

Question 10

Can I request a quote for more than one service at the same time?

Accepted Answer

Yes. If your property requires several services, tell us what you need when submitting your enquiry.
For example, a property renovation may require construction, waste removal and after-builders cleaning, while a move may require removals, packing, storage and property preparation. Because Lucy & Phil provides multiple connected property services, we can consider the requirements together where appropriate.

Question 11

How quickly will Lucy & Phil respond to my quotation request?

Accepted Answer

We aim to review enquiries as promptly as possible during our normal operating hours.
The time required to provide a quotation depends on the complexity of the work, information provided and whether a site visit or additional assessment is necessary. For urgent requirements, calling or messaging us directly can help us understand the situation more quickly.

Question 12

Can I request a quotation for commercial or multi-property work?

Accepted Answer

Yes. We can discuss requirements for commercial premises, landlords, letting agents, property managers, facilities teams and customers with multiple properties.
For larger requirements, we can discuss the appropriate service structure, frequency, scope, reporting requirements and other contractual considerations.

Question 13

What happens after I receive my quotation?

Accepted Answer

Receiving a quotation does not automatically commit you to proceeding.
You can review the scope, pricing and terms, ask questions and request clarification before deciding whether to approve the work. Once you approve the quotation, we can move to the next stage, which may involve booking a date, arranging materials, confirming access or completing any required pre-work checks.

Question 14

What happens if I need to change something after receiving my quote?

Accepted Answer

Tell us as soon as possible.
If you change the scope, specification, quantity, materials, access arrangements or timing, the quotation may need to be revised. We will explain any resulting change in price or programme before proceeding with additional chargeable work wherever reasonably possible.

Question 15

Can I speak to someone before submitting the quotation form?

Accepted Answer

Yes. If you are unsure what service you need, have a complex requirement or would prefer to discuss the project before submitting the form, contact our team directly.

Removals & Storage

What happens next

Submit

We review & quote

Accept & book

Our Promise

1. Contact Details

2. Service Information

3. Removals & Storage Requirements

4. Scheduling & Details

Frequently Asked Questions