Question 1

Why should I choose Lucy & Phil Ltd?

Accepted Answer

Choosing the right property services company is about more than comparing prices—it's about selecting a trusted partner that delivers quality, reliability and long-term value. At Lucy & Phil Ltd, we provide integrated property services, allowing you to work with one professional contractor for commercial cleaning, facilities management, construction, property maintenance, waste management and removals.

Question 2

What services does Lucy & Phil Ltd provide?

Accepted Answer

Lucy & Phil Ltd provides a comprehensive range of property services including Commercial Cleaning, Office Cleaning, End of Tenancy Cleaning, Deep Cleaning, After Builders Cleaning, Facilities Management, Property Maintenance, Construction and Refurbishment, Kitchen and Bathroom Installation, Waste Clearance, House and Office Removals, and Secure Storage Solutions.

Question 3

What industries do you work with?

Accepted Answer

We support clients across a wide range of industries, including offices, healthcare facilities, schools, universities, care homes, retail premises, hospitality venues, warehouses, industrial sites, property management companies, housing associations, estate agents, developers and local businesses.

Question 4

How much do your services cost?

Accepted Answer

Every project is different, so we provide bespoke quotations rather than generic pricing. Our quotations consider factors such as property size, service frequency, complexity, access arrangements, materials, labour, equipment and project duration. We believe in transparent pricing with no hidden costs.

Question 5

Do you provide free quotations?

Accepted Answer

Yes. We offer free, no-obligation quotations for most enquiries. Where appropriate, we will arrange a site visit to assess your property, discuss your requirements and provide recommendations before preparing a detailed quotation.

Question 6

Are you insured?

Accepted Answer

Yes. Lucy & Phil Ltd maintains appropriate business insurance, including Public Liability and Employers' Liability Insurance, to support the services we provide. Evidence of insurance can be made available to customers upon request.

Question 7

Are you compliant with UK legislation?

Accepted Answer

We are committed to operating responsibly and maintaining documented policies covering Health & Safety, Data Protection, Information Security, Equality, Diversity & Inclusion, Modern Slavery, Environmental Responsibility, Quality Management and Customer Service.

Question 8

Which areas do you cover?

Accepted Answer

Lucy & Phil Ltd primarily serves London, Berkshire, Buckinghamshire and the surrounding areas. Depending on the type and scale of the project, we may also be able to support clients in other parts of the UK.

Question 9

How quickly can you start?

Accepted Answer

The time required to begin work depends on the type of service, project scope and current availability. We aim to respond promptly to all enquiries and will agree realistic mobilisation times during the quotation process. Emergency and urgent works are prioritised wherever reasonably practicable.

Question 10

What happens after I request a quote?

Accepted Answer

Our process is simple: contact us, we discuss your requirements, arrange a site survey where needed, prepare a tailored quotation, answer your questions, then schedule and deliver the work once approved.

Frequently Asked Questions

Still have questions?

Frequently Asked Questions

Why should I choose Lucy & Phil Ltd?

What services does Lucy & Phil Ltd provide?

What industries do you work with?

How much do your services cost?

Do you provide free quotations?

Are you insured?

Are you compliant with UK legislation?

Which areas do you cover?

How quickly can you start?

What happens after I request a quote?

Do you guarantee your work?

Do you use subcontractors?

Are your staff trained?

Do you provide emergency services?

Can I book regular maintenance or cleaning?

What payment methods do you accept?

How do you ensure quality?

What makes Lucy & Phil Ltd different from other companies?

Why do customers trust Lucy & Phil Ltd?

How do I get started?

Still have questions?