Operate & Maintain
When something
breaks,
we move.
Reactive maintenance across the UK — one phone call, one accountable partner, one resolved fault.
The Response Clock
Reactive maintenance is about one thing: how fast a problem stops being your problem.
Report
Phone, email or portal — a single reporting route into one team.
Triage
Fault categorised and prioritised against impact and risk.
Attend
The right trade dispatched for the specific fault.
Resolve
Fault fixed and the situation made safe on site.
Report Back
Completion note and evidence returned to you.
What We Respond To
The faults we fix, across your portfolio.
Property repairs
Everyday building faults resolved by a directly managed team — no juggling multiple contractors, no ambiguity over who owns the fix.
Plumbing maintenance
Leaks, blockages and failures stopped at source and made safe.
Electrical maintenance
Faults attended by competent, vetted electrical trades.
Carpentry maintenance
Doors, fittings and timberwork repaired and reinstated.
Kitchen & bathroom maintenance
Fittings, fixtures and wet-area faults put right.
Painting & decorating maintenance
Surfaces made good after repair or wear.
Building fabric maintenance
The external and structural envelope kept sound.
Communal area maintenance
Shared spaces kept safe, functional and presentable.
Minor works & installations
Small installs and alterations handled alongside repairs.
Fault Priority
Not every fault moves at the same speed.
Make
safe,
fast.
- Burst pipes and uncontrolled leaks
- Electrical faults posing a safety risk
- Security of the building compromised
- No heating or no hot water
Prioritised for rapid attendance and made safe on arrival.
Planned
and
scheduled.
- Non-urgent repairs
- Cosmetic and wear issues
- Scheduled into a planned window
Booked into a planned attendance window that suits the property.
Priorities and attendance times are confirmed per property, contract and location. The levels above are illustrative of approach, not a contractual SLA.
Reactive & Planned
Today's fix.
Tomorrow's prevention.
Reactive maintenance resolves what breaks today. Planned preventative maintenance reduces what breaks tomorrow — and the same accountable team covers both.
For portfolio clients, reactive data feeds directly into planned programmes: recurring faults become patterns, patterns become scheduled works, and scheduled works mean fewer emergencies down the line.
Protect your property. Maintain its potential.Operate & Maintain — Lucy And Phil Limited
Who We Maintain For
From one flat to a national portfolio.
One reporting route for a single flat or a national portfolio.
Built-In Accountability
Proof in how the work is done.
Documented
Every attendance recorded with completion notes and evidence, so there is always a clear record of what was done and why.
Competent
Directly managed, vetted trades operating to RAMS and risk assessments — not an anonymous subcontracted chain.
Compliant
Work delivered under our ISO 9001, ISO 14001 and ISO 45001 management systems, with CDM responsibilities met where applicable.
Report It Now
One fault. One call. One accountable partner.
Service availability confirmed by property location, scope and operational arrangements.