Lucy And Phil Limited Start a Project

Corporate Governance Centre

EVERY STANDARD,DOCUMENTED.

The policies, statements and certifications that govern how Lucy And Phil Limited delivers construction, cleaning, removals, waste management and facilities services across the UK.

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12Company Statements

47Policies Published

3ISO Standards Held

Q1 2025Last Governance Review

How We Govern

Governance is not a page. It is an operating discipline.

Every document we publish has a named owner, a signature, a version number and a review date. Nothing reaches this library by accident — and nothing stays here once it is superseded. This is how a nationwide supplier stays audit-ready on any given day.

STAGE 01 · DRAFT

Drafted

Owned by a named director accountable for its content.

STAGE 02 · APPROVED

Approved

Signed, dated, version-controlled and released.

STAGE 03 · REVIEWED

Reviewed

Reviewed annually or on legislative change.

Only formally approved and current documents are published here.

Accreditations & Certifications

Independently assessed. Externally verified.

ISO 9001 Quality Management

Certificate No.On request

ScopeProperty services

IssuedOn request

ExpiresOn request

Certificate details available on request.

ISO 14001 Environmental Management

Certificate No.On request

ScopeProperty services

IssuedOn request

ExpiresOn request

Certificate details available on request.

ISO 45001 Occupational Health & Safety

Certificate No.On request

ScopeProperty services

IssuedOn request

ExpiresOn request

Certificate details available on request.

Constructionline

Registration No.On request

ScopeConstruction

IssuedOn request

ExpiresOn request

Certificate details available on request.

Alcumus SafeContractor

Membership No.On request

ScopeH&S assessed

IssuedOn request

ExpiresOn request

Certificate details available on request.

Environment Agency Waste Carrier Registration

Registration No.On request

ScopeUpper tier

IssuedOn request

ExpiresOn request

Certificate details available on request.

ICO Registration

Registration No.On request

ScopeData controller

IssuedOn request

ExpiresOn request

Certificate details available on request.

Cyber Essentials

Certificate No.On request

ScopeIT controls

IssuedOn request

ExpiresOn request

Subject to confirmation of current certification

Company Statements

Where we stand, in writing.

Environmental Management

Our commitment to reducing operational impact.

PDF · v— · Review date —

Quality Assurance

How consistent delivery is guaranteed.

PDF · v— · Review date —

Health & Safety

Protecting people on every site.

PDF · v— · Review date —

Sustainability

Long-term environmental responsibility.

PDF · v— · Review date —

Modern Slavery

Zero tolerance across our supply chain.

PDF · v— · Review date —

Social Value

Delivering benefit to the communities we serve.

PDF · v— · Review date —

Equality Diversity & Inclusion

A fair and inclusive workplace.

PDF · v— · Review date —

Corporate Responsibility

How we conduct business ethically.

PDF · v— · Review date —

Information Security

Safeguarding systems and data.

PDF · v— · Review date —

Data Protection

GDPR-aligned handling of personal data.

PDF · v— · Review date —

Customer Service

The standards clients can expect.

PDF · v— · Review date —

Accessibility

Inclusive access to our services and information.

PDF · v— · Review date —

Policy Library

Six governance domains. One library.

Health & Safety Policyv— · reviewed —

Risk Assessment Procedurev— · reviewed —

RAMS Procedurev— · reviewed —

Accident Reportingv— · reviewed —

Fire Safetyv— · reviewed —

COSHHv— · reviewed —

Manual Handlingv— · reviewed —

Working at Heightv— · reviewed —

PPEv— · reviewed —

Contractor Managementv— · reviewed —

Site Safetyv— · reviewed —

Emergency Responsev— · reviewed —

Quality Assurancev— · reviewed —

Quality Management Proceduresv— · reviewed —

Quality Controlv— · reviewed —

Inspectionv— · reviewed —

Customer Feedbackv— · reviewed —

Complaints Handlingv— · reviewed —

Continuous Improvementv— · reviewed —

Environmentalv— · reviewed —

Sustainabilityv— · reviewed —

Waste Managementv— · reviewed —

Waste Duty of Carev— · reviewed —

Waste Segregationv— · reviewed —

Pollution Preventionv— · reviewed —

Environmental Incident Reportingv— · reviewed —

Recruitmentv— · reviewed —

Trainingv— · reviewed —

Right to Workv— · reviewed —

DBS Checkv— · reviewed —

EDIv— · reviewed —

Safeguardingv— · reviewed —

Staff Code of Conductv— · reviewed —

Disciplinaryv— · reviewed —

Grievancev— · reviewed —

Data Protectionv— · reviewed —

Privacyv— · reviewed —

Information Securityv— · reviewed —

Cybersecurityv— · reviewed —

Data Retentionv— · reviewed —

Data Breach Responsev— · reviewed —

Cookiev— · reviewed —

Acceptable Usev— · reviewed —

Modern Slaveryv— · reviewed —

Anti-Briberyv— · reviewed —

Anti-Fraudv— · reviewed —

Whistleblowingv— · reviewed —

Business Continuityv— · reviewed —

Conflict of Interestv— · reviewed —

Procurementv— · reviewed —

Supplier Managementv— · reviewed —

Social Valuev— · reviewed —

Terms & Conditionsv— · reviewed —

Refundv— · reviewed —

Cancellationv— · reviewed —

Service Guaranteev— · reviewed —

Complaintsv— · reviewed —

Customer Servicev— · reviewed —

Payment Termsv— · reviewed —

Website Terms of Usev— · reviewed —

Compliance In Practice

Governance that reaches every site.

Health & Safety Management Construction Safety CDM Responsibilities Risk Assessments RAMS Quality Management Environmental Management Waste Duty of Care Waste Transfer Notes Contractor Management Staff Competence & Training Information Security Data Protection Sustainability Insurance & Business Governance Public-Sector Procurement Readiness

For Procurement Teams

Building a supplier pack? Request the full documentation set.

Named policies, current certificates, insurance summaries and completed PQQ/SQ responses supplied to procurement and framework teams on request.

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What's Included

Named, version-controlled policies
Current accreditation certificates
Insurance summaries
Completed PQQ / SQ responses

Documents issued are version-controlled; certificate numbers and expiry dates confirmed at point of request.

One partner. Fully governed. Nationwide.

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Office 46–48A Dorney House, Burnham, Buckinghamshire, SL1 7JP

Telephone 01753 463799

Email support@lucyandphilltd.co.uk

Our Burnham head office does not restrict our coverage — Lucy And Phil Limited delivers property services across the whole of the UK.