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Operate & Maintain — Plumbing Maintenance

Plumbing Maintenance,
Managed Across Your
Whole Portfolio

Planned preventative plumbing, rapid reactive cover and full documentation — for landlords, facilities managers, housing providers and commercial property owners, nationwide.

Without a plan

Reactive only

  • Unplanned leaks discovered too late
  • Emergency call-out rates, paid every time
  • Water damage spreading to building fabric
  • Tenant complaints and reputational risk
  • No records when auditors ask

Managed with Lucy And Phil Limited

Managed maintenance

  • Scheduled inspections across every site
  • Prioritised repairs before failures happen
  • Predictable budgeting, planned not panicked
  • Fewer tenant disruptions, better service
  • Audit-ready records for every visit
The Maintenance Model

Plumbing isn't a call-out. It's a lifecycle.

01

Asset survey & condition report

We map and assess your plumbing assets across every site, producing a baseline condition report you can plan from.

02

Planned preventative maintenance (PPM) schedule

A structured PPM calendar keeps systems serviced on time, so small issues never become expensive failures.

03

Reactive & emergency response

When something does go wrong, a single coordinated team responds fast — with the same records and standards.

04

Compliance & documented reporting

Every visit is documented to quality, safety and environmental standards, with reports and RAMS available for audit.

05

Renewal & minor works

When assets reach end of life, we deliver minor works and installations through our Operate & Maintain division.

Scope of Service

Everything plumbing, under one contract

From routine servicing to minor installations — coordinated across your portfolio by one accountable partner.

Plumbing maintenance

Scheduled and reactive upkeep of complete plumbing systems — the backbone of our Operate & Maintain service.

Leak detection & repair

Locating and resolving leaks before they damage building fabric.

Tap, valve & stopcock servicing

Pipework repairs

Drainage support

Cross-linked to our drainage division.

Kitchen & bathroom plumbing

Communal-area plumbing

Building-fabric water services

Minor works & installations

One Partner, Whole Portfolio

A service model built for multi-site property, not one-off emergencies.

Nationwide

UK coverage, delivered through one coordinated partner across all of your sites.

4 divisions

Four specialist divisions stand behind every maintenance contract we deliver.

1 contact

A single point of contact for all your multi-site plumbing maintenance.

Who We Maintain For

Built for the organisations that run buildings

Landlords & letting agents Facilities managers Housing providers Commercial property owners Property portfolio operators Care home operators Multi-site organisations Public-sector estates
Compliance as Proof

Maintenance you can evidence

Every maintenance visit delivered to documented quality, safety and environmental standards, with RAMS and records available for audit.

ISO 9001

Quality Management

Certificate number & scope available on request.

ISO 14001

Environmental Management

Certificate number & scope available on request.

ISO 45001

Occupational Health & Safety

Certificate number & scope available on request.

Constructionline

Accredited Supplier

Registration details available on request.

Alcumus SafeContractor

Health & Safety Accreditation

Certificate number available on request.

ICO Registration

Data Protection

Registration reference available on request.

Operate & Maintain

Protect your property.
Maintain its potential.

Service availability confirmed by location, scope and route.

Call 01753 463799
Email support@lucyandphilltd.co.uk
Visit 46–48A Dorney House, Burnham, Buckinghamshire SL1 7JP