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OPERATE & MAINTAIN — DIVISION 04

PROTECT YOUR PROPERTY.MAINTAIN ITS POTENTIAL.

Planned, preventative and reactive property maintenance for multi-site portfolios across the United Kingdom — one coordinated partner, one response route.

Discuss a Facilities Management Contract Submit a Maintenance Request

Every building lives in one of two states. Planned — or reactive.

THE THROUGH-LINE

Reactive maintenance is expensive, unpredictable and reputational — failures surface at the worst possible moment, on emergency rates, with no record behind them. Planned preventative maintenance keeps assets ahead of failure, on an agreed rhythm you can budget for. Lucy And Phil Limited exists to hold your portfolio in the planned state.

THE OPERATING RHYTHM

How the division operates — one connected spine, from first assessment to full renewal.

01
ASSESS

Survey condition, risk and compliance across every site

02
SCHEDULE

Build an agreed PPM calendar around portfolio priorities

03
PLANNED PPM

Servicing before failure, to agreed frequencies

04
MONITOR

Track asset health and act on early warning signs

05
REACTIVE RESPONSE

Prioritised SLA-based call-outs across every site

06
REPAIR

Resolve faults through one managed trades network

07
REPORT

One reporting standard, auditable across the portfolio

08
RENEW

Plan replacement and upgrade before end of life

The value-delta of one partner versus many.

The same portfolio, two operating models. The difference compounds every month.

PORTFOLIO WITHOUT COORDINATED FM

Fragmented. Reactive. Exposed.

  • Fragmented contractors, one per trade
  • No planned servicing schedule
  • Emergency-rate call-outs
  • Inconsistent, unaudited reporting
  • Compliance gaps between sites
PORTFOLIO ON A MANAGED AGREEMENT

Coordinated. Planned. Accountable.

  • Single point of contact across every site
  • An agreed PPM calendar
  • Prioritised SLA response
  • One reporting standard, portfolio-wide
  • Documented duty-of-care and RAMS

SCOPE OF CAPABILITY

Full maintenance scope, organised by discipline.

BUILDING FABRIC
Building fabric maintenance
Roofing
Carpentry maintenance
Painting & decorating maintenance
M&E
Plumbing maintenance
Electrical maintenance
Heating
Drainage
INTERIORS
Kitchen & bathroom maintenance
Flooring
Communal area maintenance
PROGRAMME
Planned preventative maintenance
Reactive maintenance
Minor works & installations
Ongoing property support

SERVICE STANDARDS

24/7

Reactive response coverage, by agreement.

1

Single point of contact across every site.

4

Specialist divisions available under one partner.

These are service commitments set per contract — the standards we agree with you, not performance claims or fabricated results.

Built for multi-site portfolios across the UK.

Landlords & letting agents Commercial property owners Facilities managers Housing providers Care homes Offices & workplaces Retail & commercial premises Public-sector organisations Multi-site organisations Property portfolio operators

BUILD → CLEAN → CLEAR → MOVE →
OPERATE → MAINTAIN → RENEW

Maintenance is where the lifecycle pays off.

The same partner who built, cleaned, cleared and moved your property now keeps it running. Operate & Maintain sits at the long tail of the Property Lifecycle — where coordinated ownership turns into day-to-day value.

Delivered through our integrated solutions:

Commercial Property Care Managed Property Support
Discuss a Facilities Management Contract

Structural proof, not borrowed reviews.

Credentials with space to populate certificate numbers, scopes and renewal dates per contract.

ISO 9001

Quality Management · Cert. no. TBC

ISO 14001

Environmental Mgmt · Cert. no. TBC

ISO 45001

Occupational H&S · Cert. no. TBC

Constructionline

Membership · Reg. no. TBC

Alcumus SafeContractor

Accreditation · Ref. TBC

Environment Agency

Waste Carrier Reg. · Ref. TBC

ICO Registration

Data Protection · Ref. TBC

Cyber Essentials

Subject to confirmation

Covers contractor management, RAMS, waste duty of care and public-sector procurement readiness.

Put your portfolio on a managed agreement.

Multi-site and single-site facilities management enquiries welcome — we'll scope the coverage, SLAs and reporting that fit your estate.

Discuss a Facilities Management Contract Submit a Maintenance Request
CALL01753 463799
EMAILsupport@lucyandphilltd.co.uk
HEAD OFFICEBurnham, Buckinghamshire — nationwide coverage