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Operate & Maintain · Commercial Property Maintenance

Protect your property.Maintain its potential.

Planned preventative and reactive maintenance for commercial portfolios — one contract, one accountable partner, nationwide UK coverage.

The problem

Fragmented maintenance costs you more than money.

When upkeep is split across a roster of individual trades and suppliers, every task becomes a logistics exercise. Visits are duplicated. Reporting arrives in a dozen formats. And when something breaks, accountability dissolves into a chain of "not our scope."

For facilities managers and portfolio operators, the hidden cost is administrative drag — chasing, scheduling, and reconciling work that should run quietly in the background.

The Lucy And Phil answer

Commercial maintenance under one accountable roof.

Lucy And Phil Limited delivers commercial property maintenance through our Operate & Maintain division — coordinated directly with our three sister divisions across the full property lifecycle.

Planned and reactive work, consolidated reporting, and a single relationship that already holds the context when a maintenance need grows into something larger. One partner who sees the whole building, not a single job sheet.

One property. One partner. Every possibility.

Operate & Maintain scope

Every service within one coordinated contract.

The committed scope our Operate & Maintain division delivers for commercial property — planned, reactive and ongoing.

01

Facilities Management

End-to-end coordination of building services and upkeep.

02

Integrated Property Maintenance

All trades scheduled and managed through a single point.

03

Planned Preventative Maintenance

PPM schedules that reduce emergency callouts and failures.

04

Reactive Maintenance

Rapid response to faults, breakdowns and urgent repairs.

05

Building Maintenance & Repairs

General property repairs across the full building envelope.

06

Plumbing, Electrical & Carpentry

Core trades maintained and coordinated under one contract.

07

Painting & Decorating

Programmed redecoration and presentation upkeep.

08

Kitchen & Bathroom Maintenance

Servicing, repair and upkeep of wet areas and fittings.

09

Communal Area Maintenance

Shared spaces kept safe, presentable and compliant.

10

Building Fabric Maintenance

Protecting the structure, finishes and external envelope.

11

Minor Works & Installations

Small works and installs handled without a separate contractor.

12

Ongoing Property Support

Continuous support that adapts to each site's needs.

The difference a single partner makes.

Fragmented maintenance versus one coordinated contract — the same buildings, a very different operational reality.

Without a single partner

  • Multiple suppliers to source, brief and chase
  • Inconsistent reporting in a dozen formats
  • Reactive-only firefighting with no prevention
  • Duplicated site visits across separate trades
  • Unclear duty of care and split accountability

With Lucy And Phil Limited

  • One accountable contract and single point of contact
  • Scheduled PPM that reduces emergency callouts
  • Consolidated reporting across your whole portfolio
  • Coordinated trades across all four divisions
  • Documented compliance and clear duty of care

The property lifecycle

One partner across the entire life of your property.

When a maintenance need becomes a refurbishment, a clearance or a fit-out, the same partner already holds the context — no re-briefing, no fresh learning curve, no gaps in accountability.

Plan› Build› Transform› Clear› Clean› Move› Operate› Maintain› Renew

Industries we serve

Whatever your building type or portfolio scale, requirements are mapped directly to the Operate & Maintain division — so the right trades, schedules and reporting are in place from day one.

Commercial property owners Facilities managers Housing providers Landlords & letting agents Property portfolio operators Offices & workplaces Retail & commercial premises Care homes Multi-site organisations Public-sector organisations

Accreditations & standards

Credentials that hold up at the point of decision.

Maintenance works are delivered within recognised management standards and sector accreditations — genuine credentials, verifiable on request.

ISO 9001

Quality Management System

ISO 14001

Environmental Management

ISO 45001

Occupational Health & Safety

Constructionline

Verified supplier accreditation

Alcumus SafeContractor

Health & safety accreditation

Environment Agency

Waste Carrier Registration

ICO Registration

Data protection registration

RAMS & CDM

Risk assessments, method statements and CDM responsibilities supported for all maintenance works.

Certificate numbers, scopes and expiry dates are available on request. We provide full documentation to support procurement, tender and compliance requirements.

Nationwide coverage

Maintenance coverage across the United Kingdom.

England

  • London
  • South East
  • South West
  • East of England
  • West & East Midlands
  • North West
  • Yorkshire & Humber
  • North East

Scotland

  • Glasgow
  • Edinburgh
  • Aberdeen
  • Dundee

Wales

  • Cardiff
  • Swansea
  • Newport
  • Wrexham

Northern Ireland

  • Belfast
  • Derry/Londonderry

Head office in Burnham, Buckinghamshire. Service availability is confirmed by location, scope and operational arrangements — we do not imply local offices in every region.

Bring every building under one maintenance contract.

46–48A Dorney House, Burnham, Buckinghamshire, SL1 7JP